Start Date: 3/17/2021 10:15 AM EDT
End Date: 3/17/2021 11:00 AM EDT
Venue Name: via ZOOM Location:
Please join Emma White and Pam Moore of the WVPCA for an informational webinar regarding how to implement a successful Patient Experience Survey. Participants will be provided detailed instructions on obtaining the correct sample size, helpful pointers, and answer any questions you may have.
The WVPCA offers the Patient Experience Survey twice a year to participating health centers. The purpose of this survey program is three-fold:
- To provide Community Health Centers with information and insight from patients’ viewpoints about services provided
- Results are intended for use by management to design and track quality improvement
- Meets certain HRSA reporting requirements towards PCMH recognition
By the end of the session participants will be able to:
- Understand the steps to obtain the correct number of surveys.
- Useful tips and pointers to have a successful survey.
- Understand data gathered and how to address changes, if needed.
TARGET AUDIENCE: Any health center staff involved in the patient experience survey implementation.
This event is intended only for Community Health Center Staff. To maximize participation for health center staff this training is being offered on two separate dates. You ONLY need to attend ONE of the offered events.
Registration closes on March 16th at 12:00 PM EST.
Marketing Release: Classes or events sponsored by the West Virginia Primary Care Association (WVPCA) may be photographed, video-recorded, or audio-recorded. Attendance at a WVPCA class or event constitutes the consent of all attendees. The future broadcast, publication, or other us of photographs, videos, or recordings is solely at the discretion of WVPCA.
Funding: This project is supported by the Health Resources and Services Administration (HRSA) of the US Department of Health and Human Services (HHS) award totaling $1,124,267 with 0% financed with non-governmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the US Government.