Event Calendar

Friday, March 1, 2024

Patient Experience Survey Instructional Webinar

Start Date: 3/1/2024 11:00 AM EST
End Date: 3/1/2024 11:30 AM EST

Organization Name: WVPCA

Matthew Arthur
Email: matthew.arthur@wvpca.org
Phone: (304) 346-0032

Please join the 
WVPCA team for an informational webinar regarding how to implement a successful Patient Experience Survey. Participants will be provided detailed instructions on obtaining the correct sample size, helpful pointers, and answer any questions you may have.

 The West Virginia Primary Care Association offers the Patient Experience Survey twice a year to participating health centers. The purpose of this survey program is three-fold:

- To provide Community Health Centers with information and insight from patients’ viewpoints about services provided
- Results are intended for use by management to design and track quality improvement
- Meets certain HRSA reporting requirements towards PCMH recognition

By the end of the session participants will be able to:

Understand the steps to obtain the correct number of surveys
Understand useful tips and pointers to have a successful survey
Understand data gathered and how to address changes if needed

TARGET AUDIENCE:  Any health center staff involved in the patient experience survey implementation such as COOs, Site Managers, and Practice Managers.

This event is intended only for Community Health Center Staff. 
Registration closes on February 29 at 4:30 PM EST.


Marketing Release: Classes or events sponsored by the West Virginia Primary Care Association (WVPCA) may be photographed, video-recorded, or audio-recorded. Attendance at a WVPCA class or event constitutes the consent of all attendees. The future broadcast, publication, or other use of photographs, videos, or recordings is solely at the discretion of WVPCA.

Funding: This project is supported by the Health Resources and Services Administration (HRSA) of the US Department of Health and Human Services (HHS) award totaling $915,817 with 0% financed with non-governmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the US Government.


The WVPCA is the largest organized primary care network in the state.