Resources

ECRI Institute

Address your top risk management issues, such as:
  • Special patient concerns - newborns, minors, elderly, pregnant patients
  • Delayed diagnosis - including test results reporting and tracking, email, physician-to-physician communication, patient education
  • Obstetrical risk management 
These issues and many others are addressed in a clinical risk management program being provided to Section 330-funded federally qualified health centers (FQHCs), free clinics, FQHC Look-Alikes, and Primary Care Associations at NO COST on behalf of the Health Resources and Services Administration (HRSA).
 
In this program you have access to Continuing Medical Education (CME) courses, email newsletters, and web-based resources to help you save time and reduce risk in your health centers. In addition, you are invited to participate in free webinars; these events provide information on important risk management topics.

Health Resources and Services (HRSA)
Find Health Resources and Services Administration (HRSA) sponsored Training and Technical Assistance resources here.
Find all things Uniform Data System related including the latest Program Assistance Letter (PAL) here.

National Association of Community Health Centers (NACHC)
The following resource was published by the National Association of Community Health Centers in 2011 and provides a comprehensive guide to establishing a quality management plan:

The Quality Management Plan - A Practical, Patient-Centered Template
 
Model For Improvement (MFI)
The Model For Improvement, MFI, provides a useful framework for quality improvement in healthcare settings. View a short instructional video about the MFI created by Dr. Mike Evans and the Institute for Healthcare Improvement, IHI.

Other sources of information on the Model For Improvement:
 
The Institute for Healthcare Improvement (IHI)
 The Institute for Healthcare Improvement, IHI, originally founded in 1991, has been a leader in patient centered, evidence based change in health care for ever since. As stated on their website:
 
The Institute for Healthcare Improvement takes a unique approach to working with health systems, countries, and other organizations on improving quality, safety, and value in health care. This approach is called the science of improvement.
 
Visit the IHI website to find a wealth of information and resources on innovation and improvement in health care. You will find everything from webinars to conferences to tools and templates on a multitude of topics related to health and health care delivery.
 
The Protocol for Responding to and Assessing Patients’ Assets, Risks, and Experiences (PRAPARE) is a national effort to help health centers and other providers collect the data needed to better understand and act on their patients’ social determinants of health. As providers are increasingly held accountable for reaching population health goals while reducing costs, it is important that they have tools and strategies to identify the upstream socioeconomic drivers of poor outcomes and higher costs. With data on the social determinants of health, health centers and other providers can define and document the increased complexity of their patients, transform care with integrated services and community partnerships to meet the needs of their patients, advocate for change in their communities, and demonstrate the value they bring to patients, communities, and payers.
 
 
Documents
ACS Guides for Increasing Cancer Screening Rates
Health Coach/Care Coordination
FamilyCare has developed a Health Coach Curriculum training program that is tailored to a West Virginia Community Health Center. This training encompasses the elements of training for  care coordination/care management. It can be modified and expanded upon based on individual medical home needs, participant evaluation, and identification of further learning needs.